Case Study: Dwr Cymru Welsh Water

ChandlerKBS has worked with DCWW since the mid 1990s, although we are currently in the final year of a seven year long framework contract for a range of commercial services across the whole of Wales. Early in this framework contract in 2003, amongst other things, ChandlerKBS deployed three staff members on a fulltime basis, for almost two years to support DCWW in a series of major procurement exercises. A team of ten developed DCWW’s procurement strategies and then managed OJEU compliant procurement events to establish the following contracts:

• Two asset operations contracts for a fifteen year duration, with a combined annual spend of circa £200m. These cover day to day operations of all of DCWW’s water and wastewater assets across Wales, operational maintenance, capital maintenance, minor works and emergency services.
• Six asset investment contracts for a ten year duration, with a combined annual spend of circa £150m. These cover a mixture of geographically based and/or work type based contracts for DCWW’s capital investment programmes to improve its assets to remain regulatory compliant.
• One customer contract for a seven year duration, with an annual value of £20m. This covered billing services, income collection, customer call centre and IT platform improvements.
• One professional services contract for consultancy services to monitor and develop DCWW’s networks.
• One professional services contract for sampling and laboratory services.

Four years later, at the end of 2008, ChandlerKBS was asked by DCWW, to assist in a number of procurement activities related to the aforementioned previous procurement work, undertaken between 2003 and 2005. Our remit, which will conclude towards the end of 2009, involves a mixture of reviewing the long term contracts, negotiating new prices and running mini-competitions.